Senior Parts & Service Consultant - Repairs
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.
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As a Senior Parts & Service Consultant for Repairs, you will work across various functional business units to achieve parts objectives and work with global partners along with districts, dealers and customers to implement parts marketing activities and drive parts growth. You will be working as an individual contributor who has established expertise in a specific marketing field related to parts and services. You will lead research and provide expertise in the development and implementation of marketing strategies. The projects and assignments you will be handling are complex and strategic in nature.
What you will do:
- Deliver new products and programs globally or regionally
- Develop, coordinate and present training materials to various audiences
- Mentor team members within the broader Parts & Service organization
- Drive promotional strategy/coordination
- Work with senior management in planning major programs and objectives for the Division
- Conduct forecasting / business planning
- Conduct competitive analysis; segmenting, targeting and positioning market opportunities to gain market share
- Manage parts variance
- Partner with industry groups to align strategies
- Establish metrics to monitor and review the effectiveness of existing marketing strategies; suggesting necessary interventions for improvement
What you will have:
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Consulting : Knowledge of techniques, roles, and responsibilities in providing technical and business guidance.
- Service Excellence: Knowledge of service concepts and techniques including technical understanding of assigned product models. The ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Influencing: Knowledge of effective influencing tactics and strategies leading to the ability to impact decisions within and outside the organization
- Relationship Management: Knowledge and use of relationship management techniques leading to ability to establish and maintain healthy working relationships with partners.
Top Candidates Will Also Have:
- Prior experience with eCommerce platforms related to Caterpillar parts and service options
- Progressively responsible job-related experience in the areas of parts sales, product support engineering, and/or commercial/operations (marketing, program or project management)
- Technical knowledge of repair and/or rebuild options for machines
- Go to market experience, ideally with a dealer organization or product group
- Strong analytical skills are required to perform detailed analysis and prepare strategic plans.
- Effective communication and change management skills
- Self-starter with excellent time management, organization, and prioritization skills
Additional Details:
- Work locations: Peoria, IL; Cary, NC, Dallas, TX
- Caterpillar operates in a hybrid environment, requiring 3 days per week of onsite work
- Travel is up to 35% globally
- Domestic relocation assistance is available for this position
- ISE/Sponsorship is NOT offered
How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Your Work Shapes the World
At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
#LI #careers
Relocation is available for this position.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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Senior Parts & Service Consultant - Repairs
