Customer Engagement Manager
Are you passionate about creating unforgettable experiences for customers? Do you have exceptional leadership skills and a knack for building strong relationships? If so, then The Walt Disney Company has the perfect opportunity for you! We are seeking a highly motivated and dynamic individual to join our team as a Customer Engagement Manager. In this role, you will play a pivotal role in driving customer engagement and satisfaction for one of the most beloved and iconic brands in the world. With a strong focus on customer service and innovative strategies, you will have the chance to shape and enhance the overall customer experience. As a successful candidate, you will bring a wealth of experience in customer engagement and a proven track record of building successful customer relationships.
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Join our team and be a part of creating magical moments for our customers!
- Lead the customer engagement team in creating unforgettable experiences for customers.
- Develop and implement strategies to drive customer engagement and satisfaction.
- Build strong relationships with customers to enhance their overall experience.
- Collaborate with cross-functional teams to ensure a seamless and cohesive customer experience.
- Train and mentor team members to deliver exceptional customer service.
- Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
- Stay up-to-date with industry trends and best practices in customer engagement.
- Develop and maintain strong relationships with key stakeholders, such as vendors and partners.
- Create and implement innovative initiatives to enhance the overall customer experience.
- Oversee the planning and execution of customer events and promotions.
- Monitor and manage customer engagement metrics to track progress and make data-driven decisions.
- Continuously seek opportunities to improve and enhance the customer experience.
- Represent the company in a professional manner and uphold the brand image.
- Collaborate with marketing and sales teams to drive customer acquisition and retention.
- Foster a positive and inclusive work environment for team members to thrive in.
Job Qualifications
- Bachelor's Degree In Marketing, Business, Communications, Or A Related Field.
- Minimum Of 3-5 Years Experience In Customer Engagement Or Customer Relationship Management.
- Strong Understanding Of The Entertainment Industry And The Disney Brand.
- Excellent Communication And Interpersonal Skills With The Ability To Build And Maintain Relationships With Customers.
- Experience In Developing And Executing Customer Engagement Strategies And Campaigns.
Required Skills
- Communication
- Sales
- Time Management
- Team Management
- Product knowledge
- Multitasking
- Interpersonal skills
- customer service
- Creativity
- Relationship Building
- Problem-Solving
- Adaptability
Soft Skills
- Communication
- Emotional Intelligence
- Leadership
- Time management
- Interpersonal Skills
- creativity
- Teamwork
- Adaptability
- Problem-Solving
- Decision-making