Customer Engagement Manager

October 29, 2024

Job Description

Are you passionate about creating unforgettable experiences for customers? Do you have exceptional leadership skills and a knack for building strong relationships? If so, then The Walt Disney Company has the perfect opportunity for you! We are seeking a highly motivated and dynamic individual to join our team as a Customer Engagement Manager. In this role, you will play a pivotal role in driving customer engagement and satisfaction for one of the most beloved and iconic brands in the world. With a strong focus on customer service and innovative strategies, you will have the chance to shape and enhance the overall customer experience. As a successful candidate, you will bring a wealth of experience in customer engagement and a proven track record of building successful customer relationships.

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Join our team and be a part of creating magical moments for our customers!

Lead the customer engagement team in creating unforgettable experiences for customers.
Develop and implement strategies to drive customer engagement and satisfaction.
Build strong relationships with customers to enhance their overall experience.
Collaborate with cross-functional teams to ensure a seamless and cohesive customer experience.
Train and mentor team members to deliver exceptional customer service.
Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
Stay up-to-date with industry trends and best practices in customer engagement.
Develop and maintain strong relationships with key stakeholders, such as vendors and partners.
Create and implement innovative initiatives to enhance the overall customer experience.
Oversee the planning and execution of customer events and promotions.
Monitor and manage customer engagement metrics to track progress and make data-driven decisions.
Continuously seek opportunities to improve and enhance the customer experience.
Represent the company in a professional manner and uphold the brand image.
Collaborate with marketing and sales teams to drive customer acquisition and retention.
Foster a positive and inclusive work environment for team members to thrive in.

Job Qualifications

Bachelor's Degree In Marketing, Business, Communications, Or A Related Field.
Minimum Of 3-5 Years Experience In Customer Engagement Or Customer Relationship Management.
Strong Understanding Of The Entertainment Industry And The Disney Brand.
Excellent Communication And Interpersonal Skills With The Ability To Build And Maintain Relationships With Customers.
Experience In Developing And Executing Customer Engagement Strategies And Campaigns.

Required Skills

Communication
Sales
Time Management
Team Management
Product knowledge
Multitasking
Interpersonal skills
customer service
Creativity
Relationship Building
Problem-Solving
Adaptability

Soft Skills

Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making