Customer Support Officer - Remote Work

### Key Responsibilities:

- **Customer Support & Service**: Provide exceptional support through various channels including phone, email, and live chat to address customer inquiries and concerns promptly and professionally. - **Issue Resolution**: Investigate customer issues and complaints, coordinating with relevant departments to provide effective solutions and ensuring a seamless experience for customers. - **Product Knowledge**: Maintain up-to-date knowledge of Chevron’s products and services to assist customers accurately and provide reliable information, enhancing customer satisfaction.

- **Documentation**: Accurately record customer interactions, transactions, comments, and complaints in our CRM system to ensure consistency and quality in our service delivery.

- **Feedback & Reporting**: Collect and analyze customer feedback to identify trends and provide insights to management for continuous improvement in service and product offerings.

- **Collaboration**: Work directly with other team members in a remote environment to achieve common goals and maintain a harmonious workplace where collaboration and respect prevail.

- **Training & Development**: Participate in training sessions to further develop skills and improve service delivery. Be open to feedback and implement changes accordingly.

- **Performance Metrics**: Strive to meet and exceed performance goals such as response time, customer satisfaction ratings, and resolution timeframes.

### Requirements:

- **Education**: Associate degree or equivalent experience in customer service, business administration, or a related field. - **Experience**: Minimum of 3 years in a customer service-oriented role, preferably in a fast-paced or remote work environment.

- **Technical Skills**: Proficient in using customer service software, CRM tools, and Microsoft Office Suite; ability to learn new technologies quickly and implement them in daily tasks.

- **Personality Traits**: - **Passionate** about delivering excellent customer service and fostering positive customer relationships. - **Confident** in decision-making abilities, with the poise to handle challenging situations positively.

- **Soft Skills**: - **Critical Thinking**: Able to analyze situations, identify problems, and devise effective solutions quickly and efficiently. - **Adaptability**: Comfortable with change and able to thrive in a dynamic remote work environment.

### Benefits:

- **Free Food**: Enjoy complimentary meals and snacks to keep you fueled during work hours. - **Gym Membership**: Access to a local gym to support your health and wellness goals.

- **Travel Opportunities**: Potential for travel related to customer engagement and company events.

### Working Environment:

Chevron strives for a harmonious workplace where collaboration and respect prevail. We believe in fostering an inclusive culture that supports teamwork, creativity, and personal growth.

**Equal Opportunity Statement:**

Chevron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified applicants from all backgrounds to apply and join our team.

### How to Apply:

If you are excited about this opportunity and meet the qualifications, please submit your resume and a cover letter outlining your relevant experience and passion for customer service by the application deadline of 2024-10-27.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.