Client Service Representative - Remote Work

### **Responsibilities:**

- **Client Interaction:** - Serve as the primary point of contact for clients through various communication channels, including phone, email, and chat. - Provide timely, accurate, and helpful responses to client inquiries, ensuring a high level of customer satisfaction. - Maintain a professional and friendly demeanor while addressing client concerns and resolving any issues they may encounter.

- **Service Excellence:** - Implement strategies to improve client relationships and promote a positive client experience. - Demonstrate a thorough understanding of Hilton’s products, services, and special promotions to effectively meet client needs. - Conduct follow-ups to ensure all client inquiries and issues are resolved satisfactorily.

- **Collaboration & Teamwork:** - Work closely with cross-functional teams, including sales, marketing, and operations, to contribute to a cohesive service experience. - Share insights and best practices with team members to foster a culture of continuous improvement. - Participate in team meetings and training sessions, providing feedback and suggestions for enhancing overall service quality.

- **Adaptability & Problem Solving:** - Adapt to changing client needs and company policies, demonstrating flexibility in managing various situations. - Identify and escalate complex issues to higher management, while also proposing effective solutions to enhance client satisfaction.

- **Documentation & Reporting:** - Maintain accurate records of client interactions in the CRM system and track all service-related activities diligently. - Provide feedback on client trends and experiences to contribute to service enhancements and operational efficiencies.

### **Requirements:**

- **Experience & Education:** - Minimum of 4 years of experience in a client service or customer support role, preferably in the hospitality or travel industry. - High school diploma required; a bachelor’s degree in business, communications, or a related field is preferred.

- **Skills & Competencies:** - Strong verbal and written communication skills to interact effectively with clients and team members. - Excellent problem-solving abilities and critical thinking skills to address client needs proactively. - Proficient in CRM software and Microsoft Office Suite; ability to learn new tools quickly.

- **Personality Traits:** - Passionate about customer service, always striving for excellence and willing to go the extra mile. - Dedicated and reliable; displays a strong work ethic and commitment to achieving goals.

- **Soft Skills:** - Strong adaptability to thrive in a fast-paced environment with changing priorities and challenges. - Effective teamwork skills, possessing the ability to collaborate and cooperate with colleagues across various departments.

### **Benefits:**

- **Compensation & Perks:** - Free accommodation when traveling for work or leisure through Hilton properties. - Travel opportunities to explore new destinations and experiences. - Gym membership to promote your health and well-being.

### **Working Environment:**

At Hilton Worldwide Holdings, we foster an environment that encourages calculated risk-taking to drive innovation and progress. We support creative thinking and value diverse perspectives, allowing every team member to contribute their unique strengths

**Equal Opportunity Statement:**

Hilton Worldwide Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, sexual orientation, disability, veteran status, or any other status protected by law.

If you are a passionate Client Service Representative ready to enhance the client experience and grow with us, we encourage you to apply by the deadline of October 22, 2024. Join us in shaping the future of hospitality at Hilton!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.