Tesla Remote Social Media Customer Support Job

October 24, 2024

Job Summary

Tesla is seeking enthusiastic and customer-focused individuals to join our team as Remote Social Media Customer Support Representatives. This is a part-time position with flexible hours, allowing you to work under 4 hours per day from the comfort of your home. The compensation is competitive, with the salary being provided on an hourly basis. Tesla offers a range of benefits… including health and dental insurance, paid training, and paid vacations.

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Description

As a Remote Social Media Customer Support Representative at Tesla, you will be an integral part of our customer service team. Your primary responsibility will be to engage with customers via social media platforms, addressing their queries, concerns, and feedback in a timely and professional manner. This role is perfect for individuals who are passionate about providing excellent customer service and are proficient in using various social media platforms.

You will be the voice of Tesla, ensuring that each customer interaction reflects our commitment to innovation, sustainability, and customer satisfaction. This is a unique opportunity to be part of a dynamic and forward-thinking company that is revolutionizing the automotive and energy industries.

Requirements

Proven experience in customer service, preferably in a social media or remote setting.
Excellent written and verbal communication skills.
Proficiency in using social media platforms such as Facebook, Twitter, Instagram, and LinkedIn.
Strong problem-solving skills and the ability to think on your feet.
A high level of empathy and patience when dealing with customer inquiries.
Ability to work independently and manage time effectively.
Basic knowledge of Tesla products and services is a plus.

Responsibilities

Monitor and respond to customer inquiries on social media platforms in a timely manner.
Address and resolve customer complaints, escalating issues when necessary.
Maintain a positive and professional demeanor in all interactions with customers.
Collaborate with other team members and departments to ensure customer satisfaction.
Keep up-to-date with Tesla products and services to provide accurate information to customers.
Collect and report customer feedback to help improve Teslas offerings and customer experience.
Assist in creating and updating FAQs and other customer support resources.

Benefits

Health and dental insurance.
Paid training to ensure you have the tools and knowledge to succeed.
Paid vacations to help you recharge and relax.
Flexible schedule to accommodate your personal and professional life.
Opportunity to work remotely from anywhere.

Educational Qualifications

A high school diploma or equivalent is required. A degree in communications, marketing, or a related field is preferred but not mandatory.

Experience

Previous experience in customer service is essential, with a preference for those who have worked in a social media support role.

Company Overview

Tesla is more than an electric car company; we are an energy innovation company. Teslas mission is to accelerate the worlds transition to sustainable energy. We design and manufacture electric vehicles, as well as renewable energy solutions such as solar panels and energy storage systems. At Tesla, we are committed to improving the customer experience and providing top-tier support. We are looking for individuals who share our passion for sustainability and innovation to join our customer support team.

If you are excited about the opportunity to work with a pioneering company and have a knack for providing excellent customer service, we would love to hear from you. Apply today to be part of the Tesla team!