Senior/Mid- Level ServiceNow Developer (ITOM) - REMOTE/ HYBRID - 59625
Senior/Mid- Level ServiceNow Developer (ITOM) - 59625
We have an immediate long-term opportunity with one of our prime clients for a position of Senior/Mid- Level ServiceNow Developer (ITOM) to work on Remote/ Hybrid basis.
Job Descriptions
Top Requirements:
- 5+ years of ServicNow development experience
- Event management leadership in the ServiceNow space
- Leadership
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The ITOM Analyst IV will lead the development and implementation of ServiceNow ITOM solution specializing in event management, health log analytics and AIOPs. The analyst is responsible for the design, configuration, and implementation of ITOM event management and aiops across the enterprise. The analyst will configure event management and aiops to manage and correlate alerts from various monitoring tools.
The analyst will reduce incident volume using event management rules and restore services quickly applying aiops automation. The analyst will partner with engineering and monitoring teams to reduce alert noise and provide a single pane of glass view of enterprise operations. The analyst will develop and configure ServiceNow Health Log Analytics (HLA) and predictive aiops to proactively alert operations of potential impacts to operational performance and improve service availability.
- Create, Design, develop and deploy ServiceNow AIOPS to enhance infrastructure monitoring, incident prediction, and automated resolution capabilities.
- Create, design and execute the development of ServiceNow ITOM solution (event management, aiops, hla) to reduce operational noise and outages and increasing service availability.
- Work cross functionally with engineers and operations to insure the overall success of the ITOM implementation
- Create, design and monitor data flow between ServiceNow ITOM and systems to ensure seamless dataflow and operational visibility.
- Create documentation of integration processes, solutions, and design decisions for future reference and use by other engineers.
- Resolve integration issues, ensuring high availability, performance, and security of the integration across the ITSM/ITOM platform.
- Create, develop and implement integration processes, practices, and standards, fostering a culture of continuous improvement within the team
- Stay informed about industry trends, emerging technologies, and best practices in system integration, using this knowledge to enhance your skills and contribute to the team's success.
