Remote Live Chat Specialist

### **Key Responsibilities:**

- **Customer Engagement:** - Respond to customer inquiries via live chat in a timely manner, ensuring a positive and helpful interaction. - Actively listen and ascertain customer needs, providing solutions and guidance regarding Autoliv products and services.

- **Issue Resolution:** - Identify, diagnose, and resolve customer issues related to product performance, order status, and general inquiries. - Escalate unresolved queries to the appropriate internal teams, ensuring efficient follow-up and resolution.

- **Knowledge Management:** - Maintain an up-to-date knowledge base of Autoliv products, services, and industry trends to provide accurate information during chat interactions. - Contribute to the development of FAQs and response templates, enhancing the overall efficiency of the live chat service.

- **Performance Metrics:** - Track and report relevant metrics such as response time and customer satisfaction ratings, helping improve team performance and client experience. - Participate in regular training sessions and feedback meetings to refine skills and address areas for improvement.

- **Strategic Planning:** - Collaborate with the customer support team to formulate strategies and approaches that enhance customer engagement and retention. - Contribute innovative ideas for enhancing live chat processes and improving user experience.

- **Presentation Duties:** - Prepare presentations for internal meetings to share innovative strategies for optimizing customer engagement via live chat. - Actively participate in team workshops to present findings and successful case studies.

### **Requirements:**

- **Experience:** - Minimum of 3 years in a customer service role or related field, preferably in a remote setting. - Proficiency in live chat platforms and customer relationship management (CRM) software.

- **Education:** - Bachelor’s degree in Business, Communication, or a related field is preferred but not mandatory.

- **Personality Traits:** - **Resourceful:** Able to find innovative solutions and workarounds to meet customer needs efficiently. - **Dedicated:** Committed to providing exceptional service and support, showing reliability and professionalism.

- **Soft Skills:** - **Strategic Planning:** Capability to develop actionable strategies enhancing customer service delivery. - **Presentation Skills:** Strong verbal and written communication skills for effectively conveying information to team members and stakeholders.

- **Availability:** - Must be flexible and available to work varying hours, including evenings as needed.

### **Benefits:**

- Competitive compensation and incentives based on performance. - Gym membership to promote your health and well-being. - Visa sponsorship opportunities for eligible international applicants. - Exciting travel opportunities for professional development and team engagement.

### **Working Environment:**

At Autoliv, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and the pursuit of excellence in all we do. We foster an inclusive culture where diverse perspectives are not just welcomed but are essential to our success.

### **Application Deadline:**

Please submit your application by **November 3, 2024**.

**Equal Opportunity Statement:**

Autoliv is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, sexual orientation, disability, or any other characteristic protected by law.

Join us in making the world a safer place through innovation and collaboration!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.