Part Time - Dedicated Account Rep

October 22, 2024

Job Description :

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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The Dedicated Account Representative will support the Client General Manager (CGM), Operations Manager and our multiple Customer contacts on a day-to-day basis. Responsibilities include but are not limited to supporting the client in day-to-day travel program management, this can include compiling, tracking and driving results, policy exception management, crisis management, pre and post trip reporting and Online Booking tool support. Work with the CGM supporting action plans and attending client calls. Assist CGM in producing savings reports and any other reporting needed for business reviews.

Responsibilities:

Completes reports as needed using our INSIGHTS Tool. Run various critical metric reports to identify trends & their impact to the client. Research and consolidates industry trends, sharing and applying knowledge to improve review impact and positioning. Collaborates with Client Management to provide savings reports and any other reports required for Business Reviews. Get results by operating with a sense of urgency, employing effective time management to deliver results within deadlines. Supports other internal/external document production and internal/external projects as require. Provides functional support for MS Office applications (Word, PowerPoint, Excel) for data consolidation, analysis and client document needs. Provides overall Client Program support to the Client General Manager. Provides support and engages directly with the Client as needed to resolve Customer Service Issues Support Online booking Tool updates and issue resolution Ensuring all admin on account is kept up to date, including but not limited to; MI Information, playbooks, project plans

Qualifications:

Detailed knowledge of Amex Global Business Travel and the Travel Industry. Knowledge and understanding of business, travel front office, mid office and back office tools and processes Must have excellent MI Skills and confirmed experience using Amex GBT INSIGHTS Reporting Tool. Experience with client facing Online Booking Tool Support. Confirmed GDS Experience. Experience working with Global Accounts & Global Implementations. Excellent Excel skills, including Pivot Tables and V look-ups. Skills to work under pressure and maintain flexibility. Good understanding of travel related data. Ability to analyze & assess raw data to draw relevant conclusions. Interaction and communication with diverse working styles, ability to build and use strong working relationships. Strong Project Management and communication skills. Ability to prioritize and handle contending demands to meet deadlines. Adaptation to change and pivot direction on short notice. Ability to identify issues or challenges requiring further client attention. Ability to balance timelines and pressure of client got results / demands. Excellent written & verbal communication skills.

Part Time - Dedicated Account Rep

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