Global Travel Implementation Specialist
Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Amex GBT is looking for driven and customer-focused candidates to join our Solution, Implementation, and Deployment team within the Technology organization. This role is responsible for running deployments of Customer Product tools globally, consulting, and effectively configuring sites to meet clients’ needs within the platform offering. You will provide subject matter expertise to different teams such as Commercial, Product Development, and Support, among others.
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Company Culture and Environment
At Amex GBT, we foster an inclusive and collaborative culture where every voice is valued. We encourage our colleagues to inspire change and make a positive impact in the travel industry.
Career Growth and Development Opportunities
We offer global tuition assistance, access to over 20,000 courses on our learning platform, and leadership courses. New job openings are available to internal candidates first, promoting career advancement within the organization.
Detailed Benefits and Perks
- Flexible benefits tailored to each country starting the day you do.
- Travel perks including deals from major travel providers.
- Wellbeing resources to support mental and emotional health for you and your family.
- Opportunities to connect with colleagues through global Inclusion Groups centered around common identities or initiatives.
Compensation and Benefits
The US national annual base salary range for this position is from \(85,000 to \)170,000. This range includes the base salary that GBT expects to pay for the role, with actual salary based on experience, skills, knowledge, and work location. This role is eligible for our Annual Incentive Award plan, rewarding participants based on company and individual performance.
Why you should apply for this position today
If you’re passionate about travel and motivated to help others, this role presents an incredible opportunity to make a meaningful impact while growing your career within a collaborative team environment.
Skills
- Knowledge of corporate travel.
- Familiarity with multiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools (KDS, Concur, GetThere & others).
- Strong analytical and conceptual thinking skills.
- In-depth knowledge of web/internet/server technologies.
- Ability to work independently while contributing to team objectives.
- Previous project management experience is desired.
- Excellent relationship management and communication skills (both written and verbal).
- Strong organizational and time management skills.
Responsibilities
- End-to-end implementation/deployment of customer product tools across markets globally.
- Build and maintain detailed project plans on applicable projects.
- Coordinate discussions with clients to set expectations and resolve issues.
- Configure, test, and conduct troubleshooting of site.
- Contribute to standard processes to improve quality and documentation.
- Collaborate with team members and business partners across global Amex GBT locations.
- Update management on implementation status and participate in team meetings.
- Act as a subject matter expert and collaborate with Product Development.
Qualifications
- Must have knowledge of corporate travel.
- Strong problem-solving skills and ability to inspire change.
- Excellent multitasking abilities.
Education Requirements
- Bachelor’s degree in a related field preferred.
Education Requirements Credential Category
- Not specified.
Experience Requirements
- Previous experience in project management is desired.
- Experience working in a corporate travel environment is preferred.
Why work in Dover, DE
Dover, DE offers a blend of historical charm and modern amenities. The city is known for its vibrant community, affordable living, and proximity to beautiful natural parks and recreational areas. With a strong local economy and various cultural attractions, Dover provides an ideal environment for both personal and professional growth.
Global Travel Implementation Specialist
