Customer Support Technical Representative

Description

• We all have important information we need to manage, and protecting it should be easy.

• Over 150,000 businesses and millions of people log in to 1Password.

• Our vision is to create a safer, simpler digital future for everyone.

• As a CX Technical Representative for the Extended Services team, your role is to troubleshoot Tier 2 issues.

• These issues could include first-level escalations, more complex reliability issues, and novel issues.

• This role is within our Customer Experience Department.

• You contribute in the Tier 2 and Tier 1 spaces respectively.

• This is a remote opportunity within Canada and the US.

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Requirements

  • 2-3 years related work experience
  • Working knowledge of cloud platforms, identity platform providers, and adjacent services (e.g AWS, Okta, Docker, Kubernetes, etc.)
  • Advanced understanding of technologies that impact 1Password products and solutions
  • Advanced knowledge of Web Service integrations using REST API
  • Familiar with virtualization and provisioning concepts
  • Understands cloud infrastructure and has experience deploying containerized applications
  • Knowledge of networking concepts like DNS, TCP/IP ports • Basic scripting ability
  • Experience with UNIX/LINUX and Windows based platforms
  • Preferred: previous experience with the 1Password product
  • Preferred: experience working for an organization in the technology space

Benefits

  • Maternity and parental leave top-up programs
  • Wellness spending account
  • Generous PTO policy
  • Company-wide wellness days off scheduled throughout the year
  • Wellness Coach membership
  • Comprehensive health coverage
  • Employee stock option program for all full-time employees
  • Retirement matching program
  • Training budget, 1Password University access, and learning sessions
  • Free 1Password account (and friends and family discount!)
  • Paid volunteer days
  • Employee-led DEIB programs and ERGs and ECGs
  • Fully remote environment
  • Peer-to-peer recognition through Bonusly

 Customer Support Technical Representative

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