CoPilot - Virtual/Personal Assistant

October 29, 2024

About us

Come and be a part of building the future at Duckbill, an early stage startup dedicated to revolutionizing personal assistant services..

Duckbill is a personal assistant for everyone, combining cutting edge generative AI with expert humans to democratize access to the help we all deserve. Duckbill offers everyday solutions to people's biggest pain points, from scheduling and event planning, to shopping and vendor management.

Our goal is to become a seamless extension of our clients’ lives and to help them run a more efficient, joyful life, giving them more time in their day to do the things they want to.

We’re doing this through an innovative and groundbreaking combination of AI technology and enthusiastic, passionate humans dedicated to serving our members.

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Who we are looking for

We call the role a ‘copilot’ because you’re working alongside our members - and the rest of our team - to get things done.

First and foremost, you are passionate about helping us build this business and delivering the most exceptional service to our members every. single. day.

You’re probably that person in your friend group that does the planning, you’re the one who buys the best gifts for their friends and family, the person that others go to for help and inspiration to get things done. We want to pay you to do those things and join our team!

You’re a self-starter, with an appetite for a critical role in an entrepreneurial environment and you ‘get’ our mission and how it’s making the world a better place.

You love technology and are excited about the possibilities and change it can bring and you’re excited to work with some of the latest thinking and tooling in the AI space to supercharge your own exceptional organizational skills.

We are looking for copilots that can serve our clients; you will be an integral part of our mission. You will be serving a broad range of personal tasks on behalf of our clients. Our clients range in backgrounds both professional and culturally.

Tasks can span from making reservations to shopping for all sorts of things including gifting, event planning, travel assistance, and other tasks to support everyday lives. As a copilot with our client, you will be interacting with the clients directly, while also researching options, calling vendors and businesses and making purchases on behalf of vendors.

Some examples may include:

Finding providers and booking those critical medical appointments
Coming to the rescue when a car breaks down to help find a garage to repair it as well as the last minute car rental for the interim
Helping our members get a regular ‘date night’ on the books
Figuring out the best pest-control experts when our member’s homes have unwanted visitors
Finding a perfect location for that special kids birthday celebration (and make sure the cake is there!)
planning birthday parties and events; among others.

Above all, we’re looking for people who want to be a part of building something world changing, and are willing to run through walls to help turn that vision into reality.

Abilities you’ll have:

Problem solver, you are motivated by getting stuff done, learning things, solving problems, and figuring out the best way to operate.
Taste and discernment, and the ability to find the great new spots wherever they are hidden.
Detail-oriented, you ‘sweat the small stuff’ and make sure the little details are correct because you know that’s what matters.
Customer-obsessed, you have high standards and ensure that they are met as well as going above and beyond for our members when required, you raise the bar for standards of those around you.
Great people skills, you have the ability to work with different groups of people and communicate effectively both verbally and in writing.
Obsessively organized, you’ll be managing a lot of competing priorities and so your ability to structure, manage and prioritize your workload effectively will be key to your success.
Excitement about technology, including cutting edge AI tooling, plus Zendesk and Google Suite.

All of these things support your natural empathy with our mission of empowering busy people, working parents and democratizing access to personal assistants.

Requirements:

Experience in hospitality, personal or professional assistant services, or event planning.
Experience as a Virtual Assistant, C-Level Assistance and High-End Retail is a plus.
High school diploma or equivalent (required)

A reliable and robust internet connection is required

All candidates must have valid authorization to work in the U.S.
Legal age of employment; at least 18 years old.