Business Retention and Sales Representative

We're expanding our Comcast team and seeking Business Retention and Sales Representatives who thrive in sales environments and are driven to maximize their earnings through telesales efforts. Join our team as we seek experienced individuals to drive success in a fully remote capacity! Here's why Comcast is the employer of choice

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Business Retention and Sales Representatives Benefits

• Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
• 401k available after 90 days
• Paid training
• Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.) * (Must be in a Comcast serviceable area)
• Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
• Tuition Reimbursement (where applicable)
• Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)

Business Retention and Sales Representatives Compensation

• Total Target Compensation (Base pay + Commission) $28.05/hour+
• Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
• Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

Remote Flexibility: This role offers full remote work opportunities, allowing you to excel from the comfort of your home. Occasional in-person trainings, team-building activities, and meetings ensure a balanced work experience. This role is available to candidates living in Massachusetts, New Hampshire, Delaware, New Jersey, Pennsylvania, Virginia, D.C. or Connecticut.

As a Business Retention and Sales Representatives you will be Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base requesting disconnect of service. You will be expected to Empathize with clients, help them resolve outstanding issues and renegotiates the terms of their agreement.

Responsibilities:

• Uses active listening, empathy and assumes ownership of customer issues through to resolution.
• Communicates a professional sense of urgency, with various departments, to rectify customer issues.
• Minimizes fall out by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.
• Meets or exceeds budgeted retention goals for all product lines.
• Demonstrates strong problem solving and communications skills.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Qualifications:

• High school diploma or equivalent
• Minimum 1-2 years of commission-driven sales experience
• Demonstrated ability to work independently and remotely
• Reliable internet connection with a minimum 100 Mbps speed
• Home office setup meeting specified requirement.

Business Retention and Sales Representative