Bogota - Customer Service Agent New Process 1
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our Core Values Are
- Creativity: Make it simple, lead the change.
- Commitment: Aim for better, impact for the good.
- Connection: Share experiences, grow together.
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Job Summary
We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.
Main Requirements
- At least 18 years old
- High School Diploma
- Experience in customer service or call center is desirable
- Colombian Citizenship or work permit
- Full time availability
- Intermediate to Advance English Skills
- Strong Computer Skills
Skill Required
Communication Skills
- Excellent written & verbal communication skills (English)
- Ability to communicate effectively & clearly.
- Ability to read disclosures and financial terminology
- Communicates effectively in a positive and diplomatic manner.
Customer Service Skills
- Excellent Customer Service Skills (no CS is required).
- Ability to empathize with the customer.
- Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs.
Problem-Solving Skills
- Ability to analyze issues and find appropriate solutions for customers' inquiries.
- Ability to approach problems logically with diplomacy and professionalism.
- Ability to quickly resolve problems with accuracy.
- Ability to be proactive and self-sufficient
- Ability to probe effectively by asking open-ended questions
Technical Skills
- Basic PC knowledge.
- Ability to multitask.
- Skilled in accurate data entry.
Primary Job Responsibilities
- Answer Incoming Calls to customer service Lines.
- Provide a high level of professional and competent service assistance.
- Successfully complete and approve training and quality requirements.
