Bilingual Spanish-Inbound Customer Service Agent - Consumer Relations (Remote)

October 22, 2024

Description

Position Requirements

Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form
High School Diploma or GED
Minimum of 1-year Call-Center experience
Minimum of 2-years Escalated Customer Service experience
Ability to communicate effectively in English is a requirement
Excellent written & verbal skills
Moderate to advanced computer skills; navigating multiple online applications
Exceptional organizational skills; ability to effectively multi-task
Ability to handle high-volume calls while simultaneously handling multiple online applications
Previous experience working from home (preferred)

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Soft Skills

Passion for helping customers and problem-solving
Flexible with the ability to take direction from management yet work independently to achieve goals
Active listening skills and the ability to ask questions
Conflict resolution skills; negotiation skills; and time management skills
Flexibility, being the ability to adapt to change. Critical thinking skills
Desire to work in a team environment towards common goals
Ability to remain calm and show empathy while handling challenging customer concerns

Requirements for Remote Work Environment

Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
A local internet provider and an ethernet connection : no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
Internet Speed Requirements :
Ping 50 Mbps or lower
Download 50 Mbps or higher
Upload 15 Mbps or higher

Our Culture At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances.

We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation.

We know our differences are our greatest strength.The very best innovations across every function of a company come from diverse teams.

Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day.

Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve.

We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communitiesGE Appliances is a trust-based organization.

It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals.

When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

30+ days ago

Bilingual Spanish-Inbound Customer Service Agent - Consumer Relations (Remote)

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